FINDING THE RIGHT VILLA
1. How to search for available villas on the Villas Kalmar webpage?
Go to the Villas Kalmar homepage and enter your desired dates into the search engine under TIME/ Any Dates. Click on QUICK SEARCH and you will get a list of available villas in the time period you have selected. You can optimize your search by clicking on Advanced search.
2. How to search for a villa in a specific region or town?
If you want to stay in a specific area or town, you can enter the name of the region or town into the search engine under LOCATION (Location or villa). Click on the desired region/town and on QUICK SEARCH, and you will get a list of villas in the selected location. You can also click on the MENU in the upper right corner of the homepage and choose All villas in Croatia. You will get a drop-down list of all the regions and towns. Select your preferred location and you will get a list of all the villas that are located there.
3. We are still waiting on our friends to confirm the dates, and we still need to book our flights. Is it possible to hold the dates for us for a couple of days until we get everything sorted?
Unfortunately, we cannot hold options, as we have an automatic booking system on our webpage and the villas can be booked anytime by anyone. In order to book a villa, a down payment of 30% is required. Please book the villa when you are ready. We hope that the villa will be available when you are ready to make the final decision.
4. There is one or several persons in our group above the number of guests specified on the villa’s webpage. Can we still book the villa?
Unfortunately, it is not possible to book the villa for more persons than listed. Each villa has a permit issued by the government which states the maximum number of guests allowed to stay at the villa. In case of an inspection, the owner risks a fine and potentially getting the house closed down for further rental, which would also ruin your holiday.
5. It is listed that the villa can accommodate 8 guests, it is only 3 of us. Can we get a discount?
A discount in such cases is unfortunately not possible, as the remaining capacity will not be rented out to other guests during your stay. This would be a huge loss for the owner. No matter if the villa is booked for just one person or for the maximum capacity, the price stays the same.
6. How can I know if pets are welcome at the villa?
If the villa is pet-friendly, it will be indicated on the webpage under SUITABILITY. If pets are not allowed, this also be noted. The number of pets permitted will also be written here, along with other requirements. You can also select the filter pet-friendly and click on SUBMIT in the advanced search and you will get a list of villas where pets are welcome.
7. What is the minimum stay at the villas?
The minimum stay depends on the villa, but it is usually 7 nights during the high season and 3-5 nights during the months before and after. If you click on SHOW ALL RATES beneath the booking calendar on the webpage of the villa, you will see the minimum stay for each time period at the villa you have selected.
8. Is the booking calendar always up to date?
Yes, the booking calendar is always updated. We have an automatic booking system and as soon as someone books the villa, the dates on the calendar turn red and it is no longer possible to book the villa for those dates.
9. How to book a specific villa?
Select your desired villa and scroll down to the booking calendar. Select your preferred dates (those in white are still available). When you select the arrival and departure dates, a new window will appear beneath the booking calendar. Click on BOOK NOW in this window. This will lead you to the next step where you will be required to fill in your information. You can also leave a message for us here. After you have filled in the required information, click CONTINUE to review all the details of your reservation and choose a payment method and property damage protection option. You can choose between leaving a cash damage deposit or purchasing a property damage insurance policy for unintentional damage from Allianz Insurance.
You will also be able to choose the option to purchase travel cancellation insurance in cooperation with Allianz Insurance. Please do not skip any step and don’t go forward or backwards once you are in the booking process. This will cause the system to freeze, and you will not be able to continue with your booking. If this happens, please wait a couple of minutes and start the booking process from the beginning. Once you complete the booking process, you will receive a booking confirmation per e-mail.
10. How can I be sure that I have booked the villa?
Once you complete the booking process, you will receive a booking confirmation from us per e-mail. This means that you booked the villa successfully. Please also check your spam/junk folder. If you chose bank transfer as your preferred payment method, the booking is completed when you click on CONFIRM YOUR BOOKING in the e-mail you received from us. After that you will receive another e-mail from us with our bank details. This means that your booking is confirmed.
11. I could not continue with the booking process for some reason. My desired dates seem to be booked now. Why did this happen? Was my booking successful?
If you could not continue with the booking process, this means that the booking process was temporarily blocked by you. Please try again in a couple of minutes until the dates show up as available again. If the dates do not show up as available in ten to fifteen minutes, then that means that another guest was faster and booked the villa before you. Please do the booking step by step and do not go back and forth. This will cause the system to freeze for security reasons.
PAYMENT
1. It is stated in my offer that a down payment is required. What do you mean by that?
In order to book a villa, you need to pay a down payment of 30% to secure your booking. We cannot accept reservations without a down payment.
2. In the offer I have received it says that a damage deposit is required. What does that mean?
This means that you need to choose between leaving a refundable damage deposit in cash upon your arrival (the exact amount is stated on the booking confirmation and during the booking process) or that you can purchase a non-refundable property damage insurance during the booking process from the Allianz Insurance. If there was no damage at the villa, the owner will return the damage deposit which you paid in cash. If you opt for the insurance, please note that the amount you paid cannot be refunded.
3. I chose bank transfer as the payment method for the down payment. After I completed the booking process, I received an e-mail stating that I need to confirm my booking. What does that mean?
If you chose to pay the down payment per bank transfer you will receive an e-mail from us stating that you need to confirm your booking. Please click on CONFIRM YOUR BOOKING written in cap letters when you scroll to the end of that e-mail. Once you click on CONFIRM YOUR BOOKING, you will receive another e-mail from us with the bank details for the down payment. This means that the booking is completed and that the villa has been booked on your name. Until this is not done, your preferred dates can still be booked by another guest.
4. When is the remaining balance due?
The remaining balance is due no later than 30 days before the arrival date. If it is a last-minute booking, that means if there are less than 30 days before the arrival date at the time you booked the villa, the remaining balance is due immediately.
5. How do I pay the remaining balance?
Depending on the chosen payment method, you will receive an e-mail with the according payment link or our bank details approximately 40 days before your arrival. Click on the link to make the payment or verse the amount to the bank account mentioned in the e-mail. If you want to make the payment sooner, please contact us and we will send you the payment link.
6. Can the date for the remaining balance be postponed?
Unfortunately, this is not possible. We have an agreement with the villa owner and are contractually obligated to forward all payments to him on time.
7. I have changed my credit card after paying the down payment. Do I need to send you my new credit card information?
No. We do not save your credit card information. When you receive the payment link for the remaining balance, just enter the new details during the payment procedure. We will never ask you to send us your credit card details for security reasons.
8. Is it possible to split the payment so that each family/group member pays separately?
At the moment, we are unable to accept payments from multiple individuals for a single reservation. Please have one person collect the total amount and make the payment. Thank you for your understanding!
9. Is it possible to change our booking to another villa?
This is not possible, as each villa has a different owner. As soon as we receive a payment from the guests, we are contractually bound to forward it to the owner and cannot transfer the payments to another booking. If you want to change your booking to another villa, you will need to make a separate booking and new payment. The payments which have already been made cannot be transferred and a refund is unfortunately not possible.
ARRIVAL AND STAY IN THE VILLA
1. When will we get the address of the property?
You will receive the address of the villa as soon as you complete your booking. It will be written on your booking confirmation.
2. Is it possible to check-in earlier than 4 P.M.?
No, this is unfortunately not possible. The earliest check-in is at 4 P.M. to give the owners enough time to prepare the villa for the arrival of the new guests. The cleaning and gardening service is scheduled for the time between 10 A.M. and 4 P.M.
3. Can we leave our luggage at the property before the official check-in time?
Unfortunately, it is not possible to leave your luggage at the villa before the official check-in time (16:00). During that time, the cleaning and maintenance teams are busy preparing the villa for your stay, and the presence of guests can interfere with this process. Additionally, neither we nor the owner can assume responsibility for any luggage left at the property. Thank you for your understanding - we look forward to welcoming you!
4. Is it possible to check out later than 10 A.M.?
Unfortunately, this will not be possible. The owners need to prepare the property for the arrival of the new guests.
5. When will I receive the contact details of the host?
You will receive this information approximately 30 days before your arrival at the villa in an e-mail titled Arrival Details.
6. We will be arriving later than anticipated. Who should I contact?
Please contact the villa host directly and inform him/her about the delay.
7. Do I need to give my personal identification documents to the villa host?
Yes, the host needs that information to be able to register you with the tourist board. Not registering all of the guests is illegal. Please allow them insight into that information for the purpose mentioned.
8. I cannot find the property when I enter the address into my navigation system. What should I do?
We provide the exact address as well as the coordinates for each property. If you cannot find the property when entering the address, please enter the coordinates into your navigation system. You should be able to find the location easily this way.
9. We need a baby cot and highchair. Can this be put at our disposal?
Yes, it can if it is mentioned on the homepage of the villa that a highchair and/or baby cot are available. However, you should communicate at least 5 days before your arrival, if the baby cot and/or highchair will be needed during your stay either to us or to the host directly.
10. Some friends would like to join us. Can they pitch a tent in the garden or park their trailer on the property?
This is strictly forbidden by the Croatian law.
11. Can our friends come and visit us during our stay?
Possible visits for lunch or similar need to be discussed with the villa owner/host beforehand. They make the decisions regarding such requests. It is not allowed to have more guests staying at the house than registered with the tourist office, especially if it is an overnight stay.
12. In which currency can I pay?
The official currency is the Euro (EUR) from January 1st 2023.
13. I do not know how to use one or several of the devices at the villa. Who should I contact?
Please contact your host directly for such matters. They are familiar with the villa and can help you. You can find the phone number of your host in the e-mail Arrival details.
